Customizing Screening for Accuracy and Convenience


WASHINGTON, D.C., - When the Centers for Medicare and Medicaid Services (CMS) issued new requirements on visitor restrictions, The Evangelical Lutheran Good Samaritan Society—the largest not-for-profit provider of senior housing and services in the United States—was ready with a customized solution that has helped streamline visitor screenings and saved staff time.

“We didn’t want to be reliant on bundles and reams of paper and have to go through that when checking information at all our sites,” Nate Schema says. “We are able to flag any symptoms that people might be having and then integrate that into how we communicate our results to CMS. We wanted to broadly hardwire all we were doing.”

Right now we have conducted over 3.5 million check-ins between family members and employees,” says Schema. “Those are screenings we’ve done through this automated process. So we know it’s working, and it continues to be a vital resource for our people so they can focus on what they do best, and that’s taking care of the residents.”

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