As chief operating officer of The Evangelical Lutheran Good Samaritan Society, the largest not-for-profit provider of nursing homes and senior housing, Aimee Middleton understands that staffing will remain the top operational challenge in 2025, and while conquering labor problems will be no easy task, some solutions are already paying off.
Middleton sat down with Skilled Nursing News to discuss an array of workforce initiatives that are working for Good Sam as it looks ahead to the upcoming launch of a new campus – Founders’ Crossing – in 2026.
The organization’s workforce programs emphasize leadership retention through employee engagement surveys, an administrator council, a policy of prioritizing internal promotions, and an annual conference along with an in-house excellence awards program.
“It’s not a question of whether a Gen Z staff member will be leading our industry. It’s a matter of how we’re going to support them and that’s why we’ve reimagined that program,” Middleton said.
Good Sam’s administrator council, which started two years ago, provides monthly feedback from field leaders. Meanwhile, an interim leader program underpins the organization’s policy to promote from within the organization.
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