Florida Employee Aid

Our hearts are with our employees in Kissimmee, Florida who were impacted by Hurricane Ian. You’ve inspired the entire Sanford Family by putting the needs of your residents above your own, and now we want to ensure you are connected to resources to assist with any needs you may have.

Employee Resources

  • Employee Crisis Fund – The Employee Crisis Fund supports Sanford and Good Samaritan Society employees facing personal financial hardship due to extraordinary and unexpected circumstances.
    • Apply for assistance using the application form and a member of the Employee Relations team will reach out the same day or the following business day for non-urgent needs.
    • If your need is urgent, call the ESC (877) 949-5678 Option 1. You will be asked the following questions:
      • What is the nature of your immediate need?
      • Have you been displaced from your home?
      • If yes, where are you located now?
      • When do you anticipate you will be able to return to your home?
      • If you are not displaced from your home, is there damage to your home or property?
      • What other resources have you connected with?
      • What is the best way to contact you?
    • Your information and need will be assigned to the Employee Relations team who will reach out to you.
    • Employee Crisis Fund flyer
  • Prescription Needs – If you have prescription needs, Prime Therapeutics can implement a Dynamic Prior Authorization (dPA) for the impacted areas.
    • This will allow early refills of medications that may have been lost or damaged in Hurricane Ian.
    • The dPA overrides any refill too soon or Drug Utilization Review (DUR) edits on the member's benefit plan.
    • Prime has implemented a standard 2-week Dynamic Prior Authorization (dPA) for the impacted areas.
  • Sanford Time/Payroll – If you have questions regarding payroll or Sanford Time, please call the ESC at (877) 949-5678.

Agency Resources

  • FEMA – The Individual Assistance Program is designed to coordinate assistance provided to individuals, households and businesses recovering from disaster or emergency impacts.
    • The first step for individuals and businesses needing assistance should be through the toll-free tele-registration hotline, available through the Federal Emergency Management Agency at 1-800-621-FEMA (3362) (TTY: 1-800-462-7585).
    • Representatives of federal, state, local and volunteer organizations are made available to help disaster survivors who are applying for assistance. Florida Hurricane Ian FEMA Website Both Osceola County (Kissimmee) and Volusia County (Daytona Beach and Deland) are included, and the online FEMA application portal is open for both counties.
  • Unmet Needs – FEMA defines an unmet need as being a deficit between verified disaster-caused damages and obtainable disaster aid, including insurance assistance, Federal and State assistance and personal resources. The State of Florida recognizes an unmet need as a need that persists after the above have been exhausted. It is the goal of our division to provide information that could assist survivors, who may have identified unmet needs as a result of a disaster, in making connections with agencies outside of the Division. The Unmet Needs page on the Division’s website provides links to various entities/resources that may potentially aide in meeting the survivor’s unmet needs.

Disaster Mental Health Resources

Helplines for Assistance

Helpful Resources for Coping with Disasters

Additional Florida State and Local Resources

Access and Functional Needs and Disabilities

Agency for Persons with Disabilities (APD)

Information on state and private resources available for citizens with disabilities.

(866) 273-2273
(850) 488-4257
(800) 955-8771

Access and Functional Needs and Disabilities

Florida Association of Centers For Independent Living

A database for locating local Centers for independent living.

(866) 575-6004
(850) 575-6004

Essential Needs

Florida Department of Children and Families

Information and application assistance in filing for food stamps.

(866) 762-2273
Customer Call Center:
(850) 300-4323

(800) 955-8771

Essential Needs

Florida Dept. of Health - Florida WIC Program

Nutrition evaluation and monthly vouchers to receive free supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter, and dried beans.

(800) 342-3556

Essential Needs


This website refers applicants to all food banks in the State of Florida

(855) 352-3663

Health Care Services

Department of Child & Family Access Florida Information Line (Medicaid)

Referrals to local state assisted medical facilities and information on how to apply for Medicaid.

(888) 419-3456

711 or (800) 955-8771


Florida Social Serve.com - Housing Resource Helpline

Socialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find affordable housing.

(877) 428-8844

Veterans Services

Florida Department of Veterans Affairs

Information and referral services for state administered veteran benefits.
Copies of public records, benefits and services, and State Veterans' Homes.

(844) 693-5838

Vital Statistics

Florida Department of Motor Vehicles

Replacement driver’s licenses, auto registrations, and title services.

(850) 617-2000

Vital Statistics

Florida Department of Health Bureau of Vital Statistics

Replacement birth/death/marriage certificates and other vital document services.

(904) 359-6900


Materials to Support Individual Assistance

  • "Help After a Disaster" Brochures
    Translated into 27 languages, the "Help After a Disaster" brochure is a tool that can be shared in your community to help people understand the types of FEMA Individual Assistance support that may be available in disaster recovery. Download the brochures.
  • Policy, Guidance and Fact Sheets
    This page contains information about policies, guidance, and fact sheets of the FEMA Individual Assistance Program, including the FEMA Individual Assistance Program and Policy Guide (IAPPG). Visit the Policy, Guidance and Fact Sheets collection.

Veterans Resources